Privacy Policy

Net77 Privacy Policy — Our Commitment to Protecting Your Data

Your privacy is our priority. This document explains in detail how net77 collects, uses, stores, and protects each player's personal information to the highest security standards.

Updated: 1 January 2026
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Important Note: By using the net77 platform, you fully agree to this privacy policy. We encourage you to read this document carefully to understand how your personal data is handled. Should there be any material changes to this policy, we will notify members via email or in-platform notification.
net77 does not sell, rent, or share players' personal data with any third party for marketing purposes. Your data belongs to you — we only use it to improve your gaming experience.

01 Information We Collect

Net77 collects personal information from members through several channels during the registration process, platform usage, and interactions with our support team. We only collect data that is genuinely necessary to operate our services safely and efficiently.

Information Provided Directly

  • Full name as shown on official identification documents.
  • Date of birth for age verification (members must be 18 years of age or older).
  • Email address for account communications and promotions (if consented).
  • Mobile number for OTP verification and 2FA.
  • Bank account or e-wallet details for processing deposits and withdrawals.
  • Identity documents (national ID, passport) for the KYC process.
  • Current residential address for verification and compliance purposes.

Automatically Collected Information

  • IP address and general location data (state/country) at the time of login.
  • Device type, operating system, and web browser version used.
  • Gaming activity records including play time, game types, and betting history.
  • Complete deposit and withdrawal transaction records.
  • Login session data including session time and duration.
  • Cookie and similar tracking technology information (see Section 5).
All information you provide must be accurate and up to date. Inaccurate details may delay your KYC verification and withdrawal process. You can update your personal information via your account settings or by contacting net77 customer support.

02 How We Use Your Personal Data

Every piece of information we collect has a clear and specific purpose. net77 does not use your data for any purpose other than those stated below without your consent.

Purpose of Use Data Type Legal Basis
Account Management & Registration Name, email, phone number Contract / Consent
Identity Verification (KYC) ID document, facial image Legal obligation
Payment Processing Bank / E-Wallet Information Contract
Security & fraud prevention IP , activity records Legitimate interest
Customer Support Conversation records, emails Contract / Legitimate Interest
Promotional communications (if consented) Email, phone number Consent
Analytics & platform improvement Usage data, cookies Legitimate interest

We use your information to ensure the net77 platform operates smoothly, securely, and fairly for all players. This includes detecting multiple accounts, preventing fraud, processing financial transactions accurately, and presenting relevant promotional offers to members who have given their consent.

For responsible gaming purposes, we also analyze usage patterns to identify players who may need assistance or support. This is part of net77's commitment to the well-being of our members.

03 Sharing Information with Third Parties

Net77 does not sell your personal data to any third party. However, in the course of operating the platform, we may need to share certain information with trusted partners in the following circumstances:

  • Payment Processors: Transaction information is shared with licensed payment processors such as banks, DuitNow operators, Touch 'n Go, and crypto processing partners for the purpose of completing deposits and withdrawals.
  • KYC Providers: Identity verification documents are shared with certified third-party KYC service providers for verification purposes only.
  • Relevant Authorities: Information may be disclosed to regulatory authorities, law enforcement, or government bodies when required by law or court order.
  • Technology Providers: Technical service providers such as cloud hosts, game software providers, and security systems may access the minimum data required to perform their services.

All third parties engaging with net77 are required to comply with strict confidentiality and data protection agreements. They may only use your data for the stated purpose and are prohibited from using it for any other reason.

net77 is not responsible for the privacy practices of third-party websites or services that you may access through external links. Please read their respective privacy policies before providing any personal information.

04 Data Encryption and Security Measures

The security of your personal data is a responsibility we take extremely seriously. net77 implements multiple layers of technical and organisational security to ensure your information is always protected from unauthorised access, disclosure, or modification.

  • 256-bit SSL Encryption: All data transmitted between your device and net77's servers is encrypted using 256-bit TLS/SSL protocol — the same standard adopted by major banking institutions.
  • Secure Data Storage: All personal data is stored on servers protected by multi-layered firewalls and an Intrusion Detection System (IDS) operating 24/7.
  • Two-Factor Authentication (2FA): We encourage and support the use of 2FA on all accounts to add an extra layer of protection at login.
  • Internal Access Controls: Access to members' personal data within net77's internal systems is restricted to staff who require it on a strict "least privilege" basis.
  • Regular Security Audits: Our security systems are regularly reviewed and audited by independent parties to ensure compliance with the latest international security standards.
  • Password Encryption: Passwords are stored in hashed form using modern cryptographic algorithms — we are unable to view your password in its original form.
While we take comprehensive security measures, no digital system can be guaranteed 100% secure. You are also responsible for keeping your account safe by using a strong password and never sharing your login credentials with anyone.

05 Cookies and Tracking Technologies

Net77 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and ensure session security. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled as they are essential to website operation.
  • Performance Cookies: Collects information on how visitors use our website (e.g. most frequently visited pages) to help us improve the platform.
  • Functional Cookies: Saves your preferences such as language and display settings so you do not have to reconfigure them each time.
  • Analytics Cookies: Helps us understand how members interact with the platform in aggregate and anonymised form for continuous improvement purposes.

You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the net77 platform.

06 Your Rights as a User

As a net77 member, you have certain rights regarding your personal data. We respect each of these rights and are ready to help you exercise them through our customer support channels.

07 Data Retention Period

Net77 retains your personal data for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable legal obligations. In general, active account records are kept for the duration of your active membership.

  • Financial transaction and KYC records are retained for a minimum of 5 years after account closure to meet anti-money laundering (AML) compliance requirements.
  • Customer support communication records are retained for 2 years.
  • Security logs and login records are retained for 1 year.
  • Anonymised analytics data may be retained for longer periods for platform improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with your identity.

An account deletion request does not mean all data is erased immediately — certain information must be retained to fulfil legal obligations. We will clearly inform you which data is still held and for how long.

08 Children's Privacy

The net77 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we discover that a minor's personal information has been collected without our knowledge, it will be deleted immediately and the account in question will be closed.

If you are a parent or guardian and discover that your child has registered on net77, please contact our support team immediately. We will take prompt action to address the situation.

09 Changes to This Privacy Policy

Net77 reserves the right to amend and update this privacy policy from time to time to reflect changes in our operational practices, legal requirements, or technological developments. The "Updated" date at the top of this page will always indicate the latest version of this policy.

For material or significant changes, we will notify members via in-platform notifications or email at least 14 days before the changes take effect. Continued use of the net77 platform after the effective date constitutes acceptance of the updated privacy terms.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data by net77, please contact our team through the following channels:

  • Live Chat 24/7: The fastest way to get an immediate response — available directly within the net77 platform.
  • Privacy Email: [email protected] — for written enquiries requiring a detailed response.
  • FAQ Page: Visit our FAQ page for answers to frequently asked questions related to privacy and security.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex cases requiring detailed investigation, we will keep you informed of the expected timeframe.


Your Personal Data Protection Rights

As a net77 member, you have full rights over your personal data. Below is a summary of the rights we guarantee.

Right of Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data held in our records.

Right to Erasure

You may request deletion of your personal data, subject to applicable legal retention obligations.

Right to Restriction of Processing

You may request that we restrict the processing of your data under certain circumstances, such as during a dispute over data accuracy.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time without providing a reason.


Why Your Data Is Safe with net77

We invest in best-in-class security infrastructure so you can play with peace of mind, free from concern about the safety of your personal data.

Banking-Grade Encryption

All data transmitted between your device and net77's servers is encrypted with 256-bit SSL — the same technology used by Malaysia's leading banks to secure online transactions.

Strict KYC Verification

Our KYC process ensures that only verified players use the net77 platform. This protects all members from identity fraud and ensures withdrawals are processed to the correct recipient.

Integrated Secure Server

Your personal data is stored in premium-grade data centres with multi-layered firewalls, real-time threat detection, and automated backup systems to ensure continuous availability.

No Data Sales

We have never and will never sell, rent, or trade players' personal data to advertisers or third-party data brokers. Your data is not our product — your trust is.

Full Control at Your Fingertips

Through your net77 account settings, you can easily manage your privacy preferences, view stored data, update personal information, and submit data deletion requests — no long wait required.

Regular Independent Audits

Net77's privacy and data security practices are reviewed regularly by certified independent auditors, ensuring we consistently meet the latest international data protection standards.


Other Policies You Should Know


Play Safe and Confident at net77

Your personal data is fully protected. Register today and enjoy the best online entertainment experience in Malaysia with complete peace of mind.

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